Program Year
Academic Training Year 2024 - 2025 - subject to modification
Teaching Modalities
The Distribution and Customer Relations track is a 16-month program divided over two sessions: after taking classes for nine months (from September to the end of May), students then complete a six-month internship. The program consists of 645 hours of instruction, around 20 hours a week, plus major individual and group projects. When classes are in session, students are full-time on campus.
The wide variety of courses offers students a broad knowledge basis and a 360° vision of marketing and distribution. By the end of the program, students, who will have spent a significant portion of their time in the program interacting with businesses, are experts in the opportunities and challenges of e-commerce, the digital shift, and customer relations.
In order to prepare students for professional life, the program puts particular emphasis on soft skills. They learn how to create a compliance strategy, implement project management and support techniques, work well as part of a team, participate in the various professional development opportunities in the Master's program, improve their public speaking skills, interact with the high-level executives who engage with the program, and build and strengthen their career goals through job seeking workshops, etc.
Regular projects are central to the program and give students an opportunity to gain professional experience that will be useful in their future job search.
Internships and Supervised Projects
Students must complete an internship of at least six months beginning as early as June and produce an internship report.
Teaching staff
Aurélia Barth
Customer Sucess Director chez Proximis
Cours enseigné : Business plan
Grégoire Bothorel
Marketing Research chez Numberly (1000mercis group)
Cours enseigné : Web-marketing et marketing cross-canal
Bastien Faure
Manager capital client chez PMP
Cours enseigné : E-commerce et digital
Guillaume Floquet
Chief people officer chez Numberly (1000mercis group)
Cours enseigné : Design Thinking
Nicolas Gueuzurian
Chef de secteur métiers de bouche et frais libre service
Cours enseigné : Innovation
Florence Guittet
Associé IMPP Category Management Solutions
Cours enseigné : Category Management
Julie Hermann
Expert études shoppers, fondatrice de Focus Shopper et formatrice sur le merchandising et le commerce connecté
Cours enseigné : Projet SCOPS
Franck Joseph-Maurin
Expert communication, Directeur TEMBO Conseil et Formation
Cours enseigné : Projet SCOPS
Samy Kchok
Directeur Organisation et Méthode Logistique et Transport chez Monoprix
Cours enseigné : Supply chain et Systèmes d’information
Sarah Lasri
Maître de Conférences Université Paris Dauphine-PSL
Cours enseignés : Responsabilité sociale des distributeurs, Projet SCOPS, C-Store, Missions
Bruno Ménage
Secrétaire général adjoint, Intermarché
Cours enseigné : Category Management
Florent Miquel
Consultant Mission Capital Client, Directeur ACEMIS
Cours enseigné : Projet C-Store
Emmy-Lou Nicolaï
Manager Digital & Expérience Client chez PMP
Cours enseigné : méthodes agiles
Geoffroy Normand
Responsable Marketing Online, Auchan Luxembourg
Cours enseigné : Innovation
Joëlle Pellegrin
Directrice générale, La Perla
Cours enseigné : Management des achats
Joël Plat
Professeur associé Université Paris Dauphine-PSL, Market Leader Apple
Cours enseignés : Supply chain et SI, Stratégie des distributeurs, Projet SCOPS
Guillaume Renard
CFO Digital Division, L'Oréal Groupe
Cours enseignés : Gestion financière et marketing
Valérie Renaudin
Maître de Conférences Université Paris Dauphine-PSL
Cours enseignés : Merchandising, Projet SCOPS, Projet Voyage d'études
Pierre Volle
Professeur Université Paris Dauphine-PSL
Cours enseigné : Management de la Relation Client
Eric Voltzenlogel
Product Manager and Head Pre-sales for cross-commerce solution RBS Change and click & collect platform Proximis
Cours enseigné : Projet C-Store
Research-driven Programs
Training courses are developed in close collaboration with Dauphine's world-class research programs, which ensure high standards and innovation.
Research is organized around 6 disciplines all centered on the sciences of organizations and decision making.
Learn more about research at Dauphine